Refund Policy
1. Cancellation
Securelli Plus and Pro both come with instant cancellation on request. If you request a refund before the next billing period, your card will not be charged. If you cancel your subscription after your account has already been charged, you will not receive money back for that charge unless our support team grants a refund by email.
2. Refund Eligibility
Within 7 days of a charge: If you are charged and are unsatisfied with the service for any reason, you may request a full refund within 7 days of being charged. We process these promptly.
After 7 days: Refunds after 7 days from a charge are reviewed on a case by case basis. If you experienced a significant service disruption directly attributable to Securelli, contact us and we will make it right.
Annual plans: For annual subscriptions cancelled within 7 days of a charge, we issue a full refund. For cancellations after 7 days, we may offer a prorated refund for unused months at our discretion.
3. How to Request a Refund
Requesting a refund is straightforward.
- Email us at contact@securelli.com with the subject line Refund Request.
- Include the email address associated with your account and a brief reason, which is optional but helpful.
- We will confirm receipt and process your refund within 3 to 5 business days.
- Refunds are returned to the original payment method through Stripe and typically appear within 5 to 10 business days depending on your bank.
4. Cancellation vs. Refund
Cancelling your subscription stops all future charges but does not automatically trigger a refund for the current billing period. Your access continues through the end of the period you already paid for.
Requesting a refund for the current period requires contacting us directly. You can do both at the same time: cancel from your dashboard, then email us for a refund of the most recent charge if you're within the 7 day window.
5. When Refunds Are Not Issued
We reserve the right to decline refund requests in the following circumstances.
- Terms violations: Accounts found to be in violation of our Terms of Service are not eligible for refunds upon termination.
- Repeat refund abuse: Refund requests that appear to be an attempt to use the paid service repeatedly for free.
- Outside the window: Requests made more than 7 days after the charge with no service disruption to report.
If you believe your situation warrants an exception, reach out. We're reasonable people.
6. Service Credits
In cases where a refund is not applicable but we fell short of our service commitments, we may offer account credits toward future billing periods as an alternative resolution. Credits are applied automatically to your next billing cycle.
7. Contact
Questions about a charge or this policy? We're happy to help.
Email: contact@securelli.com
Subject line: Refund Request or Billing Question
Response time: Within 2 to 3 business days.
You can also reach us through our contact form at securelli.com/contact.